Welcome to the Sky Bet platform. This document outlines the essential rules and conditions you agree to when creating an account and using our sports betting services. Please read this comprehensive guide carefully because it governs your legally binding relationship with SBG Sports Limited trading as Sky Bet. We are a company fully licensed and regulated by the Gambling Commission of Great Britain under Licence Number 67370 for customers residing in the United Kingdom.

1. Account Eligibility and Registration

To legally open an account and place bets on our platform you must meet our strict eligibility criteria.

You must be at least 18 years of age to register and gamble. Underage gambling is a criminal offence. Any funds deposited by underage users will be returned and all winnings will be strictly voided. We may also report such instances to the relevant authorities.
You must be a resident of the United Kingdom. Using virtual private networks or proxy servers to mask your location and bypass geographical restrictions is strictly prohibited and will lead to immediate account termination.
You are permitted to open only one single Sky Bet account. This rule applies across all our services to prevent bonus abuse and fraud. If we detect that you have opened duplicate accounts we reserve the right to shut them down immediately. We will also void any active bets and cancel claimed promotions and confiscate any winnings tied to those secondary profiles.
All bets must be placed for your own personal and recreational benefit. You cannot place wagers on behalf of a third party or act as a betting broker. Corporate accounts or syndicate betting groups are not allowed under any circumstances.

2. Account Security and Management

Keeping your account safe is a shared responsibility between you and Sky Bet.

You are solely responsible for keeping your User ID and personal identification number secure. You must not allow anyone else to use your account or access your devices while logged in. Sky Bet assumes that all activity conducted with the correct login details is authorized by you.
If you forget your login credentials you can retrieve them using the account recovery tools on our website or by contacting our customer care team after passing security checks.
If your account remains completely inactive with no logins or betting activity for a period of 24 consecutive months it will be classified as a dormant account. We will notify you before this happens to give you a chance to reactivate it.
After 7 consecutive years of inactivity your account will be permanently deleted in accordance with UK data protection laws and our internal retention policies.
You have the right to close your own account at any time by contacting our support team or using the account management tools. You must withdraw any remaining cleared funds before initiating the closure process.

3. Mandatory Verification and Know Your Customer Checks

In compliance with UK regulatory obligations and anti money laundering laws we must verify your identity before you can fully use our services.

You will not be allowed to deposit funds or place any bets or withdraw money until your legal name and date of birth and residential address have been successfully verified.
We usually run electronic checks behind the scenes but we may ask you to upload a valid photo identification such as a passport or driving licence and a recent proof of address like a utility bill or bank statement via our secure document uploader.
As part of our ongoing due diligence we may also request information regarding your source of wealth or source of funds. This helps us ensure that your betting habits are sustainable and that the funds used for gambling are acquired legally. Providing documents such as payslips or bank statements may be required to keep your account active.

4. Banking Deposits and Withdrawals

Managing your funds at Sky Bet is simple but governed by specific security rules to protect both you and the platform.

We accept major debit cards including Visa and Mastercard and Maestro as well as selected digital wallets like Apple Pay. In accordance with UK law credit cards are strictly prohibited for all gambling transactions.
To combat financial crime we operate a closed loop system known as the net deposit rule. You must withdraw your funds back to the exact same payment method you used to deposit them until your net deposit balance for that specific method reaches zero.
The minimum deposit amount is 5 pounds. The standard minimum withdrawal is 10 pounds although you can always contact our support team to withdraw a smaller remaining balance to clear your account.
Withdrawal requests are usually processed quickly but clearing times depend on your bank. Debit card withdrawals typically take between 2 and 5 working days to appear in your bank account while fast withdrawals to supported banks may arrive within hours.
Funds in your account do not accrue interest and are considered advance payments for intended sports betting transactions.
Your money is safe with us. We hold customer funds in segregated bank accounts meeting the UK Gambling Commission Medium protection rating. This ensures your money is ring fenced from our standard corporate operating accounts.
If you owe us money due to a chargeback or fraudulent activity we reserve the right to set off any positive balance in your account against the amount you owe.

5. Placing Bets and Payout Limits

We offer a wide range of sports betting markets but there are rules regarding how bets are placed and settled.

All wagers must be placed digitally via our official website or mobile app. We do not accept bets over the phone or via email or by post.
A bet is only valid once you receive an on screen digital receipt confirming the bet reference number. Bets accepted after an event has officially started will be voided unless the market is explicitly offered as an in play betting option.
You can utilize features like Cash Out to settle your bet before an event finishes. However we reserve the right to suspend or remove the Cash Out feature at any time and we do not guarantee its availability for every market.
No matter how large your stake is or how massive your accumulator odds are Sky Bet enforces a strict maximum payout limit. For top tier sports betting the maximum aggregate winnings per customer in a single calendar day is capped at 500,000 pounds. Lower tier sports and specific niche markets always have much lower caps as detailed in our specific market rules.
You cannot place multiple bets where the outcome of one selection directly influences another. If such related contingencies are accepted in error the bets will be settled at special combined odds or voided entirely.

6. Promotions and Bonus Offers

We regularly offer exciting promotions and free bets and enhanced odds to our customers.

Promotional offers are strictly limited to one per person and family and household address and IP address and shared device.
Free bet tokens usually carry an expiration date such as 7 or 30 days and cannot be exchanged for real cash. The free bet stake itself is never included in any of your returns.
If a selection in your free bet is voided the free bet token may not be returned to your account depending on the specific promotional terms associated with that offer.
We reserve the right to withhold or restrict or cancel any promotion if we suspect bonus abuse or syndicate betting or a general breach of our terms.

7. Fair Play and Betting Integrity

We are committed to maintaining a completely fair betting environment for all our punters. You agree to use your account solely for personal and recreational gambling.

You must never use automated bots or artificial intelligence or external player assistance software to place bets or scrape odds from our platform.
Syndicate betting and match fixing and exploiting insider information are strictly forbidden and will be reported to the appropriate authorities.
We are proud members of the International Betting Integrity Association and we actively monitor our markets for suspicious betting patterns. If we suspect foul play your account will be suspended and bets will be voided and payouts will be withheld pending a full investigation.
You must not exploit software bugs or pricing errors or system latency to gain an unfair advantage over us.

8. System Errors and Interruptions

While we strive for flawless technology technical glitches and human errors can happen.

If a bet is accepted on an obviously flawed price or during a system malfunction we refer to this as a palpable error. In these cases we reserve the right to declare the transaction void and reclaim any funds credited to your account by mistake. Examples include odds being inverted or a handicap line being published incorrectly.
In the event of a website crash or network interruption our transaction database will serve as the ultimate authority in resolving any disputes regarding whether a bet was successfully placed before the interruption.

9. Limitation of Liability and Events Outside Our Control

We provide our sports betting platform on an as is basis and cannot guarantee uninterrupted service at all times.

Sky Bet is not liable for any losses caused by failures in your internet connection or mobile network or personal hardware.
We are not responsible for delays or interruptions in live streaming or data feeds which are provided for information purposes only and should not be solely relied upon for placing in play bets.
We will not be liable for any loss of profits or loss of data or loss of business opportunities arising from your use of our services.
We are not responsible for any events beyond our reasonable control such as network failures or cyber attacks or natural disasters or compliance with new governmental orders.
Except in cases where liability cannot be limited by UK law such as death or personal injury caused by negligence our maximum liability to you for any single incident is limited to the value of your stake or 2,000 pounds whichever is higher.

10. Safer Gambling Commitment

We equip our UK punters with a robust suite of Safer Gambling tools to ensure betting remains an enjoyable recreational activity within your personal budget.

You can set daily or weekly or monthly deposit limits to cap your spending. Please note that customers under the age of 25 are subject to a mandatory and non negotiable deposit limit of 500 pounds per month.
If you need a short break you can lock your account using the cooling off feature for a period of up to 30 days.
For a longer break you can opt for a long term self exclusion lasting anywhere from 6 months up to 5 years.
If you self exclude with Sky Bet your exclusion will automatically be applied to other brands within the Flutter Entertainment group such as Paddy Power and Betfair and PokerStars.
We are fully integrated with the UK national self exclusion scheme known as GAMSTOP. Registering with GAMSTOP will prevent you from accessing any licensed UK gambling website.
We encourage anyone experiencing gambling harm to reach out to organizations like GamCare for free and confidential advice and support.

11. Complaints and Dispute Resolution

We want to ensure you have a great experience but we understand that disputes can occasionally arise regarding bet settlements or account management.

If you ever have an issue with a settled bet or a platform feature please contact our Customer Care Team first via live chat or email.
We aim to investigate and resolve all internal complaints within 10 days. For more complex issues we may extend this response time up to 8 weeks as permitted by our regulators.
If you remain unsatisfied with our final decision as a UK customer you have the right to escalate your dispute completely free of charge to the Independent Betting Adjudication Service.
We fully respect and adhere to all rulings made by the Independent Betting Adjudication Service regarding bet settlements and account disputes.